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Return Policy

Don’t love what you bought? No worries, returns are easy! You can return the merchandise through the mail within 30 days from the purchase date. We offer a prepaid UPS shipping label for your convenience; $6.95 will be deducted from your refund for the cost of using our prepaid return label or you may choose to use a shipping carrier of choice. 

Items must be in new and unused condition with all tags and labels attached.  We reserve the right to refuse any excessive and/or bad faith returns. Shipping and handling fees are not refundable.

Returns will be accepted for items purchased from BeachHouseSwim.com only.  Items purchased in-store or through other online locations other thanBeachHouseSwim.com will not be accepted and must be returned to the place of purchase.

If you decide to return one or more items purchased as part of a Buy One Get One (BOGO) promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned.

 

Starting an Online Return

To begin your return please click HERE

  1. Enter your order number and email address.
  2. Select the product and reason for return.
  3. Repeat these steps for each item you’re returning.
  4. Review and verify your selections, then submit.
  5. After digitally submitting your return, you’ll be presented with 2 options on how to return your items.  You may either use our prepaid UPS shipping label where $6.95 will be deducted from your return or you may use a shipping carrier of your choice.

 

Pack up your return.

Place your items and the packing slip inside the original box or box of similar size. Cross out any older addresses and barcodes. Tape up your package and affix your shipping label to the outside.

 

Ship it back to us.

Drop off your package at any UPS location. Once it ships, use the link in your confirmation email to track its progress. $6.95 will be deducted from your refund for the cost of using our prepaid return label.

If you are using the shipping carrier of your choice, ship your package to the address below using a prepaid, traceable and insured method to help ensure a safe documented delivery. 

BeachHouseSwim.com
ATTN: Consumer Returns
304 East Main Street
Port Jervis, NY 12771

Once we receive your return, refunds will be issued in the form of original payment.

We’ll send an email to let you know we’ve processed your return—it may take up to 10 business days for your refund to show up in your account. Please note that your financial institution may take longer to reflect the transaction. 

 

International Orders

We do not provide a prepaid return label for international orders; please send your package including the packing slip via a prepaid, traceable and insured method to help ensure a safe documented delivery. Make certain that your name, address and phone number is included. Send the package to:

BeachHouseSwim.com
ATTN: Consumer Returns
304 East Main Street
Port Jervis, NY 12771